Frequently Asked Questions When Hiring Professional Movers

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At our moving company, we take pride in providing a wide range of services to cater to your specific needs. Whether you're planning a local move, require skilled moving labor, need assistance with long-distance relocation, or have commercial moving requirements, we have got you covered. Additionally, our team is well-equipped to handle all your packing and unpacking needs, ensuring a seamless transition. For more detailed information about our comprehensive moving services, we invite you to visit our Moving Services Overview Page.

Every home is unique, just like each customer. That's why no two homes are the same. At Bend Brothers Moving, we've developed a comprehensive guide based on the average household size and expected furnishings. It's a helpful reference to get an idea of what to expect. However, please keep in mind that the final cost will be determined by the actual time required. We're more than happy to provide an in-person estimate, so you can have a clear understanding of the cost involved in your move. See our Moving Guide to learn how long your move might take 

At Bend Brothers Moving, we prioritize the protection of your belongings during the move. You can count on us because we are fully licensed and insured. We offer two insurance options to safeguard your belongings when we are transporting your household goods: released value protection and replacement cost protection. 

With released value protection, damaged items are covered at a value of 60 cents per pound per article, and the best part is, it's absolutely free! Alternatively, you can opt for replacement cost protection. This comprehensive option values goods at $6.00 per pound times the weight of the shipment or the declared lump sum value, whichever is higher. The cost for replacement cost protection is determined based on the declared lump sum value, estimated at a rate of $.85 per each $100.00 of value. For example, if you declare your belongings at a lump sum value of $40,000, the cost would be $340.00.

To ensure a smooth and worry-free move, we carry essential insurance coverage such as Business Liability, Cargo Insurance, Business Auto, and Workers Comp for our employees. At Bend Brothers Moving, we are committed to providing excellent service, and we are more than happy to provide a Certificate of Insurance.

Trust Bend Brothers Moving for a stress-free move with the utmost protection for your belongings! Contact us today for a quote.

The following items must be excluded from your move: medication, jewelry, important documents, items of innumerable value, cash, alcohol, firearms/ammunition, chemicals, dirty items that may soil your belongings or the truck, flammable items, liquid items or items that may leak substances that may soil your belongings or the truck, and any items that potentially present a biohazard to our crews. 

1. Choose Experienced and Reliable Movers. Success in moving is reflected in efficient work which cuts down on the overall time you are then paying for. A team of well-trained workers can adequately protect, transfer, dismantle, or install all your belongings. When it comes to moving, trust Bend Brothers Moving for your apartment or business space. As a reputable and dependable moving company, we prioritize speed, efficiency, and our extensive years of experience.
2. To ensure a smooth moving process, it is important to properly pack anything that fits into a box. By utilizing appropriate boxes of similar size, we can efficiently transport your belongings, reducing both time and cost. Moreover, this method safeguards your valuables from any potential damage. If you require boxes, we have a wide selection available for your convenience.
3. For additional efficiency, you can stage the boxes closest to the loading point, such as the garage if applicable. This will further streamline the moving process, minimizing time and effort.
4. One thing that customers sometimes overlook is the importance of where the truck is parked. It's crucial to consider that a less optimal parking spot can lead to longer moving times. Loading and unloading will take more time, and factors like stairs can further increase the overall duration. It's always beneficial to park the truck legally and in an efficient location. As the customer, it is your responsibility to ensure a legal parking spot is secured prior to moving day. 

1. Schools
2. Churches
3. Service Clubs (Rotary Club, Elks Lodge, Lions Club, Kiwanis)
4. Retirement and Assisted Living Facilities
5. Senior Centers.
6. Recreation Centers 
7. After-School Programs (Boys and Girls Clubs)
8. Cascade School of Music may have resources available. 

Industry standard is typically 10- 20% of the total moving cost. If a mover does an outstanding job, feel free to tip more. We've posted more information on our Bend Brothers Moving Blog, to help decide how much do you tip a mover and what factors to consider.

One of the most common questions we receive is "If something is damaged during my move, what happens?" The answer depends on the valuation option selected before your move begins. While every effort is made to safely transport your belongings, moving furniture involves handling large, heavy, and sometimes fragile items. For that reason, Oregon household goods carriers are required to offer customers valuation options that establish the carrier's maximum liability should loss or damage occur. Valuation protection is not the same as insurance. Instead, it establishes the carrier's financial responsibility in accordance with the Oregon Household Goods Tariff. 

Released Value Protection is provided at no additional charge.

Under this option, the carrier's liability is limited to $0.60 per pound per article if the carrier is found liable for loss or damage.

Example:

A 50-pound dresser damaged during transportation would have a maximum liability of:

50 lbs × $0.60 = $30.00

Released Value Protection is the option selected by many customers moving lower-value household goods.

 Full Value Replacement Protection

Customers may elect Full Replacement Value Protection for an additional charge.

When applicable, this option provides greater financial protection than Released Value Protection if the carrier is liable for damage or loss.

Depending on the circumstances, the carrier may choose the remedy that results in the lowest reasonable cost, which may include: 

• Repair the item 
• Replace the item 
• Offer a cash settlement at today's market value
• Arrange another reasonable resolution consistent with the applicable tariff

Important Limitations to Liability

Even when Full Replacement Value Protection is selected, the Oregon Household Goods Tariff contains certain provisions that may establish different methods of valuation for specific categories of property.

Examples may include:

• Ready-to-Assemble furniture 
• Items with pre-existing damage 
• Owner-packed cartons 
• Articles specifically addressed within the Oregon Household Goods Tariff 

These provisions are established by regulation and apply uniformly to licensed Oregon household goods carriers.

Yes, you are free to purchase insurance for your goods from someone other than the mover. Some homeowners or renters' insurance policies, or third-party insurers, may offer additional protection for household goods during a move. If you're interested in coverage beyond the valuation options offered by your mover, check with your insurance provider before your move. 

Claims must be submitted to Bend Brothers Moving in writing within three (3) months of the date of delivery, in accordance with the Oregon Household Goods Information Bulletin. To request a Statement of Claim or begin the claims process, please contact Stephanie Cessna at stephaniecessna@bendbrothersmoving.com

 To assist us in completing a thorough investigation, please include:

• Photographs clearly showing the claimed damage. 
• Proof of purchase, such as a receipt, invoice, or online order confirmation. 
• If applicable, the manufacturer, model number, and product information. 
• Any repair estimates or additional supporting documentation. 

Please do not repair, dispose of, or alter the damaged item until the claim has been reviewed, as doing so may affect our ability to inspect the item and properly evaluate the claim.

Ready-to-Assemble (RTA) furniture includes many items purchased from retailers such as Amazon, IKEA, Wayfair, Walmart, Target, Costco, and similar retailers that are shipped in a flat-pack or knock-down condition and assembled by the purchaser. Common examples include bookcases, desks, entertainment centers, TV stands, shelving units, cabinets, and similar furniture.

Although customers may elect Full Replacement Value Protection, the Oregon Household Goods Tariff contains specific provisions governing qualifying Ready-to-Assemble furniture. These provisions apply regardless of the valuation option selected for the shipment.

The Oregon Household Goods Tariff recognizes that Ready-to-Assemble furniture is constructed differently than traditionally manufactured furniture. These items are typically designed for one-time assembly and are generally not intended to withstand repeated transportation, handling, disassembly, and reassembly in the same manner as traditional furniture. As a result, they are more susceptible to damage during the normal rigors of moving.

The tariff also recognizes that the cost to repair Ready-to-Assemble furniture often exceeds the item's original purchase price, making repair impractical or economically unreasonable.

For these reasons, the Oregon Household Goods Tariff establishes a separate method of valuation for qualifying Ready-to-Assemble furniture. When applicable, carrier liability is limited to $0.60 per pound of the item's actual weight, as provided by the tariff.

If you are unsure whether an item qualifies as Ready-to-Assemble furniture, we encourage you to ask us before your move. We'll be happy to explain how the Oregon Household Goods Tariff may apply to your belongings so you can make an informed decision regarding your valuation coverage.